# Why Your Board Has Fewer Pins Than Pinterest | PinSuite Guide

> Your board imported with fewer pins than Pinterest lists. What the notice on the board means, why the two numbers differ, and how to import a single section again.

Canonical: https://pinsuite.app/guides/missing-pins

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# Why your board has fewer pins than Pinterest

TROUBLESHOOTING · 3 MIN READ

Your board finished importing, you checked it against Pinterest, and the numbers do not
match. Here is what that means and what you can do about it.

## What the notice on your board means

When a board imports with fewer pins than Pinterest listed, we say so at the top of the
board rather than let you find it by counting:

"Pinterest lists 6,255 pins, but only 5,833 could be saved. The other 422 could not be
retrieved. They may have been deleted or made private by the board or pin owner, or
Pinterest may not be serving them in the board list."

The notice, shown at the top of the board

## Why the two numbers don't match

Pinterest's number is a count it keeps for the board. It is not a promise of what
Pinterest will send when a tool asks for the pins themselves. Those are two different
figures, and the second one is often smaller.

A pin can stay in the count after it stops being served. Whoever pinned it may have
deleted it, made their board private, or closed their account. We save what Pinterest
actually sends, and nothing we can do makes it send more.

**The number in your library is the honest one.**
It is what Pinterest handed over, and every pin in it exports and downloads normally.

## What we fixed

Not all of the difference was Pinterest. Until recently, a large section that hit a
network stumble partway through would stop there: we kept what had arrived and moved on
instead of asking again. Boards with several big sections lost the most this way.

Sections are now retried automatically when a fetch ends early, so an import that trips
over a bad moment picks itself back up. Anything imported since is more complete.

## How to import one section again

If a single section looks short next to Pinterest, you can import that section on its
own. It counts as its own thing, so it will not be turned away for belonging to a board
you already have.

1

### Copy the section's own link

Open the section on Pinterest and copy the link from the address bar. It ends with the section name, not just the board name.

2

### Paste it on your dashboard

We recognise it as a section and show you its pin count before anything is saved, so you can check it looks right first.

3

### Save it

It appears in Recent while it imports, then lands as its own collection beside the board rather than inside it. Expect some overlap with the copy already there.

For a private board, do this from the browser extension instead. The dashboard route
needs a board Pinterest will show to a signed-out visitor, which is covered in
[why a board link won't import](/guides/board-wont-import).

Still not adding up? Send us the board link and we will look at what happened to that
specific import.

## Still need help?

Email
[support@pinsuite.app](mailto:support@pinsuite.app?subject=Missing%20pins)
and tell us what you were doing and which board or link was involved. We read every
message and usually reply within a few hours.